Customer service is the support offer for customers ,before and after they buy our product.Customer service helps them have an easy and enjoyable experience with us It’s more than just providing answers and it’s an important part of the promise our brand makes to our customers.
Customer service can have a big impact on your bottom line.
It"s often that it is cheaper to keep existing customers than find the new one and it is true that bad customer servce is a key of churn.This is because they are upset with the treatment they're received.
Customers are willing to pay more for a better experience.
Focusing on the customer experience isn’t just the latest trend — it’s also smart business. It turns out that making every touchpoint great doesn’t just make customers love you; it can also increase your profits
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